FAQ

CLIENT SUPPORT

BUSINESS BASICS

How long have you been in business?

Abby Sparks Jewelry was established in 2012, and has been shaking things up ever since.

Where are you located?

We have moved from our Highlands location! As of November 2017, we are now located in the River North Arts District, right above Denver Central Market.
Our private, appointment-only showroom and office is at: 1320 27th street, suite G. Denver, CO 80205

Are you a credentialed Jeweler?

But of course! We are members of the Women’s Jewelry Association (WJA), Jewelers of America (JA), Manufacturing Jewelers & Suppliers of America (MJSA) and Gemological Institute of America (GIA). We have a team of professional and certified bench jewelers with more than 40 years combined experience.

What kind of jewelry can you make?

If you can think of it, we can make it! We provide custom wedding rings for men and women, custom engagement rings, custom earrings, pendants, necklaces, cufflinks, bracelets, broaches, money clips, and basically anything else that can be cast in precious metal.

Do you have liability insurance?

Yes, of course. If you’re working with us on a custom jewelry piece, we’re more than happy to provide you details about our commercial liability insurance policy.

GETTING STARTED

How do I get started?

Set up an initial consultation using our online booking here to get serious about creating a custom jewelry piece or give us a call at 303-957-6502 We’re happy to entertain initial design ideas via email as well in order to determine if a design consultation is needed. For general inquiries or design-related inquiries feel free to email our team directly at

How do I schedule an appointment?

Appointments can be scheduled through the contact page of our website. If there are no time slots shown online that work for you, please feel free to call or email us directly at 303-957-6502 or hello@abbysparks.com and we’ll do our best to accommodate your schedule.

Can I schedule an appointment if I live outside of the Denver area?

No problem.  We’re a tech-savvy, innovation-forward jewelry company, so if you’d like to do an E-Meeting over the phone or web using Skype, Go To Meeting, or whatever program is your fancy, just let us know.

How far in advance should clients book your services?

Depending on our demand, custom jewelry typically takes 6-8 weeks from initial design consultation to final product, so clients should book at least 6 weeks before they need a finished piece.

Where do we meet to begin the design process?

Our office is currently located in The River North Arts District in Denver, Colorado. However, if you are short on time or prefer to meet somewhere other than our showroom in the heart of Denver, let us where is most convenient and we’ll come to you.

Do you serve international clients?

We do! We are more than happy to conduct meetings over video and phone calls for our international clients. Give us a call at 3039576502 or schedule an appointment on our contact page and be sure to adjust the time to your time zone and mark “Outside of Denver.”

CREATING ONE-OF-A-KIND

How is your jewelry made?

All of our jewelry is handcrafted with utmost concern for craftsmanship and quality right here in Denver, Colorado.

How long does it take to make a custom piece?

Typically, a custom piece such as an engagement ring takes about 6-8 weeks from start to finish. Depending on your design, the process can be expedited if you need your custom jewelry sooner.

What materials do you work with?

We work with the following precious and semi-precious metals: 14k/18k white gold, 14k/18k yellow gold, 14k/18k rose gold, platinum, and palladium. We do not work with “industrial” non-precious metals such as titanium, cobalt, tungsten, and stainless steel nor base metals such as brass, bronze, and copper.
We enjoy creating jewelry using white and color diamonds; however, we also love working with colored gemstones. See our Gemstone page (LINK) for more information!
We do not work with mediums that won’t stand the test of time such as wood, soft rocks, soft gemstones, shells, leather, enamel, animal skin, bone, and more. We prefer to tell it straight and spare our clients from having a “lifetime” piece that doesn’t, in fact, last a lifetime.

How do you select your materials?

All diamonds, gems, and metals are hand selected to be specific to your custom designed piece. Choosing the right diamond is a vital part of the design process and we are here to walk you through without inundating you with the details on diamond C’s. We use only diamonds and gemstones that meet our high standards of quality and appearance in all our pieces; after all, our name is on the jewelry as well. We make diamond selection an easy process by only showing you great diamonds hand-selected just for you, so no bad choices are even an option. We love to make alternative engagement rings too, so we’re great at using gemstones instead of the more traditional diamond options should that be our client’s preference. Get more info on the gems we use on our Stone Sourcing page.

Do you work with conflict free diamonds?

In order to accommodate clients who value higher standards regarding the ethics and sustainability around stone sourcing, we source diamonds regulated by the Kimberley Process, however like most regulatory systems, the KP leaves room for ethical grey areas. To ensure social and environmental standards we offer options like Canadian diamonds and lab grown alternatives.

Can you turn my grandma’s ring into new jewelry?

This is our specialty! We make “new” jewelry from old/dated jewelry or family heirlooms by using the diamonds and gemstones from an heirloom piece and re-purposing them into a new design. See our Heirloom Page for more details.
We recycle grandma’s metal however, we do not use it in ‘new’ pieces. Instead, we give you a credit towards your new piece for the value of the old metal, and use guaranteed high quality recycled metal on your new piece. Often, old jewelry has mystery, lower quality alloys. We do what we do so we can be sure the metal in your piece is the highest quality possible.
We like to think of it as an earth-friendly exchange of metals.

FINANCES

How much does custom jewelry cost?

Our Custom Engagement Rings typically start at $6,000. Many factors impact the price of custom jewelry such as gemstone preferences like type of stone, carat weight, cut and clarity.  Additional price influences include metal type, overall dimensions of a piece, design complexity and detail, rarity of gemstones to be sourced, quantity of gemstones to be set, and more. To learn more about our pricing read our blog How Much is a Custom Ring or give us a call at 303-957-6502.

There is no maximum to the price range of our custom jewelry, as we are proud to have access to some of the world’s finest gemstone and diamond specimens. Additionally, since we are a custom outfit, our design possibilities are endless.

Can you work with my budget?

We typically have two approaches to designing. We can design around what the client loves or around a budget. If you have a particular budget above our base starting point for custom fine jewelry of $4,000 and custom engagement rings of $6,000, we pride ourselves on guiding people with designs and corresponding metals, gemstones & diamonds that best suite their financial needs but that still provide a great value, both visually and in quality. Designing around what you love means that there isn’t a fixed budget, but rather a determined budget range for the general look and materials. Either way, design parameters are part of a conversation that we have at the initial design consultation.

When do I pay for my custom jewelry?

Payments for custom jewelry are divided into three installments. First you pay a $500 design deposit to get the ball rolling. Then we require a fifty percent deposit for all custom pieces, to be paid before commissioned jewelry goes into production. You’ll pay the final 50% installment upon delivery.

Do you offer a payment plan?

We offer our Layaway program. Learn more here!

ADDITIONAL SERVICES

What additional services do you provide?

In addition to custom engagement rings, custom wedding bands, and other custom jewelry we also offer jewelry repurposing services, our Loaner Ring service, VIP cleaning and care, and appraisals.

Do you do engravings?

We do not offer engraving services for jewelry that has been purchased somewhere else, but we can certainly incorporate engraving into your Abby Sparks custom jewelry.

AFTER-THOUGHTS

Could I get a diamond upgrade from you if I purchased my original stone with you?

Yep! At any time, clients can trade in their original Abby Sparks
diamond jewelry for a bigger and bolder diamond. For any Abby Sparks jewelry that contains an undamaged, unaltered diamond of 0.5 carats, we’ll gladly apply the original value of the diamond(s) towards the purchase price of the new, larger diamond(s) for a new, custom Abby Sparks Designs piece of jewelry.

Do you provide warranty on your jewelry?

Quality is our highest priority and we stand behind the craftsmanship and integrity of our jewelry. We want our clients to be completely happy with their one-of-a-kind pieces, so we will do what it takes to achieve this goal. If you are not completely satisfied with your purchase, we want to know! We provide a lifetime warranty against defects in craftsmanship. However, we charge a nominal fee for repairs due to normal wear and tear.

More questions? Get in touch with us! 303.957.6502 or hello@abbysparks.com