JEWELRY CARE, POLICIES, & MORE.
HOW TO CLEAN & CARE
Most jewelry is best cleaned using a soft cloth or very worn old toothbrush, anti-grease dish soap, and warm water. We’ve found non-organic soaps like Dawn and PalmOlive work best. Do not use a polishing cloth on our matte jewelry, as it will ruin the finish. We also do not recommend the use of harsh brushes, solvents, or any other abrasive cleaning methods. Ultrasonic cleaning should be left to the professionals, as it can damage stones and settings. For all Abby Sparks jewelry that contains gemstones or diamonds set in precious metal, we highly recommend that you have it inspected and cleaned once a year with ASJ’s complimentary VIP treatment to ensure that no stones are loose from normal wearing habits. Without routine inspection, stones become loose in their settings over time and can fall out. With proper care, you can avoid replacing stones and keep your jewelry in superb condition for future generations.
Your Abby Sparks custom piece qualifies for complimentary VIP treatments once a year. We prefer to take care of your piece for its lifetime to ensure its best care so ASJ designates spa weeks each quarter when clients have the opportunity to send in jewelry for treatment. Be sure to sign up for our email newsletter to receive notifications for spa week dates. If you live outside of the Denver Metro area, contact us for shipping instructions.
OUR LIFETIME GUARANTEE
We guarantee the craftsmanship, quality, and integrity of all ASJ original jewelry against normal wear and usage provided that Abby Sparks Jewelry runs a quality-assurance check up on your piece once per year. Abby Sparks Jewelry reserves the right to determine normal wear and usage.
Client satisfaction is of utmost importance to us, so please don’t hesitate to reach out. Contact us at your own convenience, and remember to sign up for our email list to receive notifications of our VIP treatment dates.
We are happy to make repairs at any point in the lifetime of your Abby Sparks original jewelry piece. We stand behind the quality and integrity of all ASJ pieces. In the unlikely case that your jewelry is broken, email us at email@example.com for instructions and a repair form. Reference our shipping section for instructions on how to safely get your piece to our care.
RETURN YOUR ITEM
Our custom, one-of-a-kind fine jewelry cannot be returned or exchanged since it’s made from scratch and designed just for you. Abby Sparks stands by our commitment to providing clients with concierge service and we strive to ensure their satisfaction, so if for some reason your original jewelry piece does not meet your expectations, please immediately contact Abby at firstname.lastname@example.org or 303.957.6502. Deposits on custom, one-0f-a-kind jewelry are non-refundable, however, should extenuating circumstances arise while your jewelry is in production, we will do our best to halt production a.s.a.p. and make special considerations for your piece.
Abby Sparks Jewelry is not liable for any jewelry shipped to us. It is the sender’s responsibility to make sure jewelry is covered by sender’s or carrier’s insurance. Shoot us an email once you’ve put your piece in the mail so we know to look out for it, and we’ll let you know when we’ve received.
Custom fine jewelry totaling more than $5,000 comes with an Abby Sparks Appraisal that can be submitted for insurance coverage. An Abby Sparks Appraisal for custom jewelry under $5,000 is available upon request. Once Abby Sparks has delivered a custom, one-of-a-kind jewelry item to its owner, Abby Sparks no longer provides insurance coverage. We recommend clients obtain insurance coverage immediately upon receiving their custom fine jewelry, and that all of your jewelry is properly insured. Through no affiliation nor endorsement, we advocate Jewelers Mutual Insurance Company www.perfectcircleinsurance.com for the depth and quality of their coverage, which includes repairs and replacements.
We’ve got ‘em! Email us for more info.
PRIVACY AND SECURITY
Abby Sparks Jewelry values its customers and respects their privacy. We guarantee that any and all information you provide will remain strictly confidential and safely stored. No information about the visitors to our site will be sold, shared or made accessible to any entity foreign to Abby Sparks Jewelry and abbysparks.com. Any and all customer information is held in the strictest of confidence.
Your online credit card transactions are secure at abbysparks.com. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe internet transmission of your personal information. Making a credit card purchase is just as safe on our web site as it is by telephone.